Delivery

**The Client can request to manage the order as anonymous by choosing in the form ordinel'desired option to the step 2.

(your data will be processed solely for accounting purposes and will not be communicated neither to the recipient nor to the courier executor)

The processing of the data will be processed using suitable tools to guarantee security and confidentiality, to store, manage, transmit to other parties of the same data, on the basis of qualitative, quantitative and temporal applicants or defined from time to time and may be carried out by companies, companies, and the professionals who perform for our account processing services or activities connected with or necessary for the execution of the services requested, or to persons to whom the transfer of personal data is necessary or functional to perform our activities.

In the case where the data of the recipient (name, address, and telephone number) are incorrect or incomplete, any costs arising from non-delivery, shall be borne by the customer. Will be considered to be regularly carried out the delivery of a floral tribute that the addressee refuses to accept.

How can I check and follow the status of my order?

To follow the status of your order, send an email to servizioclienti@lartefiori.it, or contact our customer service ò verify the status of the update of the traceability .

How can I be sure that the flowers have been delivered?

Usually we send an sms to the number left in the orders form from the sender , alternatively we will send you an e-mail to confirm that your order has been delivered. You will receive this email within 24 hours from delivery. Make sure, therefore, you've provided a correct e-mail address and you have entered in your personal address book, the e-mail address servizioclienti@lartefiori.itso that e-mail does not end up in spam.

Deliveries for the same day?Yes, we work directly with our florist , covering everything from the municipality of Rome, we Accept deliveries for the same day for orders received before 17.30 hours , in case you can not make the shipment you will be notified during the purchase process. In the case of a service to perform in places outside of Rome, or outside the GRANDE RACCORDO ANULARE we are not served, or not included in the price as is specified in the module, it will be appropriate to agree in advance with The artefiori the feasibility and costs of the service. In the case where the distance indicated is different from the indications provided by the customer in the order form and the courier has already taken charge of the floral tribute will bring you to the end, where it is necessary, The Artefiori will send a payment request to the sender for the additional amount necessary to cover the cost of the courier.

The indication of the delivery time slot (morning/afternoon/) must be of the same order, in this case, is not to be shown any time. Deliveries during the morning and appear within the 14,00, while those of the afternoon after this time.

*Deliveries to orariostabilito : the request for delivery at a specific time requires an additional price of €9,90 in addition to the contribution specified by the cap...

If the person at the time of delivery is not in the house? For this reason, it is important that the data entered on the order form are correct, especially the telephone number and the receiving person is available to enable to successfully run your order. We cannot assume any responsibility for delays or missed deliveries due to incorrect or incomplete information. To enable us to execute the order on time and without inconvenience, it is appropriate to provide the following additional information

• In case of deliveries In hospitals give the name, personnel, and the department and, if possible, the number of the room .

• In case of deliveries In hotels indicate if possible the room number and the name under which the recipient is registered (group, spouses, etc).

.If the recipient is not found in the regular business hours of the store, or he does not respond to the invitation to contact us as soon as possible we will inform you

Phone number: the phone number of the recipient as required in the orders form is required, in some cases, it may happen that the recipient is notified of delivery in the short term.

Delays in deliveries -If a delivery is delayed due to circumstances beyond our control (such as, for example, a wrong address, absence of the your recipient's lack of necessary information ) we do not guarantee any refund. If your recipient is absent, we will try to contact them or leave a warning in the middle of mailbox/, sms or otherwise at the time the courier deems appropriate, asking to be called to agree a new delivery date this, in some cases, request a refund fee equal to the portion of the delivery itself.

HOME DELIVERY Your order will be executed/run directly from The artefiori.

Deliveries within the G. A. To require a contribution expense in the amount of € 4,90 deliveries outside from the motorway to Rome, and in other surrounding municipalities to the city of Rome in need of a reimbursement expenditure, flat rate that will be indicated automatically by the insertion of the cap target, it will automatically be added to the shopping cart. For more information or other destinations

call n°06.863.299.48.

For any question or information concerning your order, call n°06.863.299.48 the florist is at his disposal .

The delivery of flowers can be made normally during the normal business hours of work 08,00-19,30

Territoriality:orders are accepted only for delivery in the territory of the municipality of Rome ,and subject to express acceptance to other neighboring cities.in this case, please contact us at n° 0686329948 or, alternatively, choose a different option in the compile order.

In general, The Artefiori cannot guarantee a specific delivery time. The delivery time depends on the available times for our delivery service. In some cases, however, we are able to guarantee delivery as requested in the orders form . Deliveries during the morning happens before the 13.30 while those of the afternoon after this time.

*Delivery Time: the delivery time set is possible and requires a carrier suitable as is specified in the module in step 2, this option requires an additional cost of € 9,90 in addition to the distance marked by the insertion of the cap.

* the delivery time may be requested at the time indicated, starting from 9.30 until 19.30 hours depending on the area of the Great highway.for requests outside of the hours specified to ask for the willingness to be of service to The Artefiori by phone at 0686329948

* It may happen that more incoming orders require the same oario delivery,in this case, will be executed in order of arrival, the customer will be contacted with appropriate means and informed of a possible delay.

Phone number:the phone number of the recipient as required in the orders form is required, in some cases, it may happen that the recipient is notified of delivery in the short term.

The correct address

It is important to provide us with accurate information about the location of the delivery and especially an active phone number in the absence of which The Artefiori does not assume responsibility for non-delivery or delay in delivery. the customer must get the correct ones, and communicate them to The Artefiori for the purpose of optimal delivery. In some cases, can be incurred additional shipping costs where provided by the carrier.

CONTRIBUTION to the cost of delivery. Home delivery requires a contribution to the cost, however, they are not equivalent to the true cost, where the largest share is incurred by The Artefiori . the share of contribution to the expenses related to the delivery will be automatically added once the customer has inserted the cap.Not all zip codes are served by The Artefiori for distances in the municipalities of the province of Rome to ask please call us at 0686329948 for a possible feasibility.

Recipient:

Please verify that the address and telephone number given are correct and complete. We cannot assume any responsibility for delays or missed deliveries due to incorrect or incomplete information. To enable us to execute the order on time and without inconvenience, it is appropriate to provide the following additional information

• In case of deliveries In hospitals give the name, personnel, and the department and, if possible, the number of the room .

• In case of deliveries In hotels indicate if possible the room number and the name under which the recipient is registered (group, spouses, etc).

.If the recipient is not found in the regular business hours of the store, or he does not respond to the invitation to contact us as soon as possible we will inform you

Phone number:the phone number of the recipient as required in the orders form is required, in some cases, it may happen that the recipient is notified of delivery in the short term.

Delivery rejected:

If a recipient refuses the delivery of the flowers, The Artefiori can not issue any refund.

The Artefiori is not responsible if the flowers or the plants lose their quality because of the delivery information wrong provided by the buyer or changes required by the same.

Will be considered to be regularly carried out the delivery of a floral tribute that the addressee refuses to accept.

In the absence of the recipient, the carrier, the delivery will try to contact the same in the case where it will not be traceable back to the flowers will be left on the door or the neighbor who will accept them or leave a warning in the middle of mailbox/, sms or otherwise at the time the courier deems appropriate, asking to be called at 06 86329948 to agree a new delivery date this, in some cases, request a refund fee equal to the portion of the delivery itself.

Our compositions contain only the items listed in the description of the product. The vases and other additional products are not included unless it is stated explicitly in the description of the product.

With the only exception for orders of the category of Mourning

From 21 December until 02 January, deliveries will not be made in time, the delivery of the flowers will happen in a day store hours.

On 22-23-24-December 14 February,8 March, it may happen that the floral gifts are delivered beyond the normal business hours of the shop.

The prices indicated in the catalogue are inclusive of vat.

The flowers are a seasonal product. For this reason, it is not always available the entire range and therefore we can not guarantee that all varieties of flowers are always available, especially in the case of orders in the short term.

It is therefore possible that a deck that runs, in reality, is slightly different from that shown. We guarantee, however, that every deck, and every composition of flowers is made individually with fresh flowers, and, to the extent possible, corresponds in form and color to that of the illustration.

In the case of a service to perform in locations outside the city of Rome from the us not served or is not included in the price, as specified on the form in step 2, it will be appropriate to agree in advance with The artefiori the feasibility and costs of the service.

In the case where the distance indicated is different from the indications provided by the customer in the order form and the courier has taken in charge the floral tribute will bring you to the end, where it is necessary,The Artefiori will send a payment request to the sender for the additional sum required by the courier.

Deliveries in the limited traffic Zone. in some cases, for delivery in the limited traffic zones it is necessary to run it on foot, for this reason needs diinormazioniprecise,it may also happen that for reasons more of access limits in the hours required it is not possible to deliver the floral tribute will be delivered after 18.00.

SUNDAY: delivery on Sunday will be made from 10: 30 am. at 13.00, except impossibility due to block traffic or other causes not arising out of the Artefiori, in each case will notify you through e-mail or via phone, not having received answers within hours tredicila delivery will be made the next day, or according to new requirements of the customer.

Outside the grande Raccordo Anulare, the delivery on Sunday is not provided unless otherwise agreed with the customer service at n° 0686329948.

DELIVERIES AND SPECIAL DAYS

• February 14 - Valentine's day: considering the volume of requests for the day and record more floral tributes of the year, orders for Valentine's day can be delivered, in exceptional cases, the 12/13 of February, especially to addresses that are not private while for the orders recorded by 16: 00 14th February, the delivery will be made on the same day for those who arrived after this time there may be the possibility that they might be delivered the next day.

•Orders for mother's day are delivered usually on a Saturday.

•It is possible that the transmitted orders, in the short term, where the recipient is not immediately traceable, they are delivered only on the Monday after Mother's day.

•Orders for Christmas and new year are handed out in rule 1 or 2 days before the date requested. It may not be accepted as limited to the delivery in the days 24 and 25 December.

The indication of the delivery time slot (morning/afternoon/) must be of the same order,in this case, is not to be shown any time.Deliveries during the morning happens before the 13.30 while those of the afternoon after this time.

DISTANCES: choose Mode of delivery : the customer can choose the delivery methods and shipping in the order form at the paso 2.

DELIVERY OUTSIDE the municipality of Rome: In the case in which the delivery of floral gift will be made in another municipality or mileage greater than that included in the municipality of Rome to contact The Artefiori. 0686329948 and estimate the possible additional costs.

The time of delivery is guaranteed only for the funeral. In these cases, the customer is requested to indicate the exact time of delivery.

In general, except in exceptional cases, not predictable, are guaranteed deliveries required a day in advance.

Are not guaranteed deliveries in places with difficulties and limits of access (ex: places military) or the historic center with ZTL

For orders or information, please contact us.

Tel.06.863.299.48

Thanks To The Artefiori Rome